Easy online access to eligibility, coverage and claims is critical to managing health plans. HealthFirst's new, more robust portal solution makes finding and updating information easier for both plan members and plan sponsors.
The portal will allow easy access to information such as coverage, claims and eligibility inquiries. It will also have additional capabilities, including the ability for members to view/print temporary ID cards and request permanent cards. The portal is directly tied into our internal claims processing system, making data transfer seamless and easy.
Members and providers will need to register to access the portal, creating new user IDs and passwords. The provider portal requires a registration code.
Providers of medical services can call our automated line - 903.226.8183. You will need your TIN and zip code that's on your W-9. If it is not available through the automated line, email firstname.lastname@example.org and attach your W-9 and a registration code will be emailed to you.
Providers of dental services can email communications@hfbenefits with your W-9 attached or contact customer service at 800.477.2287. The registration code is not available for dental providers through the automated line.