1-800-477-2287

2 Ways for Providers to Get Information!

Providers now have two ways to obtain information - the HealthFirst Provider Portal or the Automated Eligibility & Benefits Line.

The HealthFirst Provider Portal is your gateway to member information. It gives registered providers the ability to:

  • Check relevant eligibility information
  • Check claim status for claims that have been processed and paid
  • Submit a number of requests and documents via the message center
  • ...and more

You will need to register for the new portal and a registration code is required. Your registration code can be obtained by calling the HealthFirst Provider Automated Eligibility & Benefits line - 903.226.8183. You will need your TIN and the physical location Zip Code. If unable to obtain a registration code, please email communications@hfbenefits.com.

To enroll on the portal, go to hfbenefits.vbagateway.com and select Click here to register and/or enroll.

Eligibility, benefits and claim status  can also be obtained by calling the Automated Eligibility & Benefits line -   903.226.8183. Just follow the prompts for a quick and easy way to get information!