2 Ways for Providers to Get Information!

Providers now have two ways to obtain information - the HealthFirst Provider Portal or the Automated Eligibility & Benefits Line.

The HealthFirst Provider Portal is your gateway to member information. It gives registered medical and dental providers the ability to:

  • Check relevant eligibility information
  • Check claim status for claims that have been processed and paid
  • Submit a number of requests and documents via the message center
  • ...and more

You will need to register for the new portal and a registration code is required.

If you are a medical provider, your registration code can be obtained by calling the HealthFirst Provider Automated Eligibility & Benefits line - 903.226.8183. You will need your TIN and the Zip Code associated with your W-9. If unable to obtain a registration code, please email communications@hfbenefits.com and attach a copy of your W-9. (This email address is for registration or portal help, only.  Email customerservice@hfbenefits.com for eligibility/benefits or claim status)

Dental providers can obtain their registration code by emailing communications@hfbenefits.com (attach a copy or your W-9). Registration codes or eligibility and benefit  information for dental providers is not available through the automated line.  This information is available on the portal.

To enroll on the portal, go to hfbenefits.vbagateway.com and select Click here to register and/or enroll. Medical and dental information is available on the portal.

Eligibility, benefits and claim status for medical coverage only can also be obtained by calling the Automated Eligibility & Benefits line -   903.226.8183. Just follow the prompts for a quick and easy way to get information!