Providers now have two ways to obtain information - the HealthFirst Provider Portal or the Automated Eligibility & Benefits Line.
The HealthFirst Provider Portal is your gateway to member information. It gives registered medical and dental providers the ability to:
- Check relevant eligibility information
- Check claim status for claims that have been processed and paid
- Submit a number of requests and documents via the message center
- ...and more
You will need to register for the new portal and a registration code is required.
If you are a medical provider, your registration code can be obtained by calling the HealthFirst Provider Automated Eligibility & Benefits line - 903.226.8183. You will need your TIN and the Zip Code associated with your W-9. If unable to obtain a registration code, please email firstname.lastname@example.org and attach a copy of your W-9. (This email address is for registration or portal help, only. Email email@example.com for eligibility/benefits or claim status)
Dental providers can obtain their registration code by emailing firstname.lastname@example.org (attach a copy or your W-9). Registration codes or eligibility and benefit information for dental providers is not available through the automated line. This information is available on the portal .
To enroll on the portal, go to hfbenefits.vbagateway.com and select Click here to register and/or enroll. Medical and dental information is available on the portal.
Eligibility, benefits and claim status for medical coverage only can also be obtained by calling the Automated Eligibility & Benefits line - 903.226.8183. Just follow the prompts for a quick and easy way to get information!