Providers now have two ways to obtain information - the HealthFirst Provider Portal or the Automated Eligibility & Benefits Line.
The HealthFirst Provider Portal is your gateway to member information. It gives registered providers the ability to:
- Check relevant eligibility information
- Check claim status for claims that have been processed and paid
- Submit a number of requests and documents via the message center
- ...and more
You will need to register for the new portal and a registration code is required. Your registration code can be obtained by calling the HealthFirst Provider Automated Eligibility & Benefits line - 903.226.8183. You will need your TIN and the physical location Zip Code. If unable to obtain a registration code, please email firstname.lastname@example.org.
To enroll on the portal, go to hfbenefits.vbagateway.com and select Click here to register and/or enroll.
Eligibility, benefits and claim status can also be obtained by calling the Automated Eligibility & Benefits line - 903.226.8183. Just follow the prompts for a quick and easy way to get information!