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Exec Leadership

CINDY KLEIN - COO

Chief Operating Officer Cindy Klein is responsible for the overall operation of HealthFirst, including strategy, business development, customer success and product development.

She joined the organization in late 2017 and has extensive experience in marketing, operations, sales, HR and IT, and has held executive roles at Mentoring Minds and Leadership Tyler.

Cindy earned an Executive MBA from Texas A&M University and holds a Texas General Lines Life, Annuities and Health license.

JOLENE JACKSON RN, MS - DIRECTOR, HEALTH MANAGEMENT SERVICES

Jolene joined HealthFirst in 2004 to manage services that directly affect the health of our plan participants. Her team of registered nurses works closely with members and performs case management, utilization management, disease management, and health coaching. She also oversees our population risk management program, which helps members at risk of developing a serious health problem control their conditions.

A registered nurse, Jolene has more than 30 years of experience in the healthcare industry, including hospitals and HMOs. Jolene received a BS degree from East Texas State University and an MS in healthcare administration from Texas Woman’s University.

MONICA BAUMAN - DIRECTOR OF PLAN MANAGEMENT

Monica Bauman oversees claims processing, fund management, benefits eligibility, customer service, reinsurance and building plans for clients.

She started with HealthFirst in 1998, working in the mail room, and moved her way into the fund management department. She’s been a department manager for the past five years.

RACHEL ROBERTSON - DIRECTOR OF PRODUCT MANAGEMENT

Rachel has been a member of the HealthFirst team since 2013, first as an account manager and previously as an account executive. Responsible for generating new business, enhancing broker relationships and ensuring growth of existing accounts, Rachel is well-versed in cost containment and health-plan benefits.  She is also responsible for vendor relationships, maximizing opportunities using her product knowledge to make recommendations to clients and prospects.

In her current position, her goal of creating lasting and invaluable relationships is a benefit to our clients and vendors. Rachel holds a General Lines License for Life, Accident, Health and HMO and is a Certified Self Funding Specialist.

ASHLEY FEISTEL - DIRECTOR OF CLIENT MANAGEMENT

Ashley joined HealthFirst in February of 2018 as an Account Executive. With over a decade of experience as a strategic account executive, Ashley has developed deep relationships with clients and serves as a trusted advisor on key business and financial decisions. She has a strategic role in the RFP process and has experience in developing plans for municipalities, school districts, healthcare organizations plus other industries. 

In her current role, she manages the account managemen team and overseas communications and marketing. She earned her BBA in Business Administration from the University of Oklahoma and holds her General Lines License for Life, Accident, Health and HMO.